Right of withdrawal for end consumers

You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the cancellation form below for this purpose, but it is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period. Please send your revocation to:

Balzwerk UG (haftungsbeschränkt)

Carl-Otto-Weg 18

88481 Balzheim

Fax number: +49 7347 / 958 806-70

E-Mail: info@balzwerk.de

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

The right of withdrawal is excluded for the purchase of goods that are made to customer specifications or clearly tailored to the customer’s personal needs – this applies in particular to orders with individually painted surfaces and special sizes.

You can download the cancellation form here, for example

End of the cancellation policy

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VIII Retention of title
The delivered items remain the property of Balzwerk UG (haftungsbeschränkt) until full payment has been received.

IX. Data protection
It is pointed out that BALZWERK® will store the customer’s name, address and all other order-related data for the purpose of processing the customer’s order. We will treat the customer’s personal data in compliance with the applicable provisions of data protection law.

X. Final provisions
(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
2. all agreements made between the seller and the buyer in connection with this purchase contract are set out in writing in the purchase contract and the seller’s general terms and conditions.
3. should one of the provisions of these general terms and conditions be or become invalid, the remaining provisions shall remain unaffected.

As at: 29 July 2014
Balzwerk UG (haftungsbeschränkt)
Carl-Otto-Weg 18
D-88481 Balzheim Deutschland

Cancellation form
If you wish to cancel the contract with BALZWERK, please complete this form and return it to:
Balzwerk UG (haftungsbeschränkt) Carl-Otto-Weg 18 88481 Balzheim
Fax number: +49 7347 / 958 806-70 or email: info@balzwerk.de
I/we hereby revoke the contract concluded by me/us for the purchase of the following goods / the provision of the following service:
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
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(Name of the goods, order number and price, if applicable)
Product ordered on:
…………………………… (Date)
Goods received on:
………………………………
(Date)
Name and address of the consumer:
……………………………………………………………. ……………………………………………………………. ……………………………………………………………. …………………………………………………………….
………………………………………………………………………………………………….
Date Customer’s signature (only in case of written revocation)

Download sample cancellation form

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